Change or cancel a booking

Change the time or people

You can change a confirmed booking that has not started.

1. Step 11Open Your bookings and open the booking.
2. Step 22Select Change time or people.
3. Step 33Choose the new Day, Start, Length or People, and add a note for the host if you like.
4. Step 44Select Ask the host.

The host decides. Until then your booking stays as it is, and the new time is not held for you. A change that costs less is refunded to your card if the host accepts.

• A change that costs more on a booking paid by card cannot be sent: message the host to ask for a quote instead.
• A booking made from the host's quote changes by a new quote from the host.
• One date of a repeating booking cannot be moved; cancel it and book another.

Withdraw or cancel

1. Step 11Open the booking in Your bookings.
2. Step 22Select Withdraw request on a request, or Cancel booking on a confirmed booking. On a booking paid by card, the page shows what would be refunded if you cancel now.
3. Step 33Add a reason for the host if you like, and confirm.

• A request: the host is told and any hold on your card is released. Nothing is charged.
• A booking paid by card: you are refunded what the cancellation policy you agreed to gives.
• Paid to the host directly: settle any refund with them.

If the host cancels a confirmed booking, you are refunded in full.