Accept or decline a request
Answer each request before its deadline on the Bookings page; accepting charges a held card, declining releases it.
Answer a request
- Step 1Open Spaces and select Bookings. The button shows how many requests are waiting.
- Step 2Under Requests, read the time, the people, the total and what it is for.
- Step 3Select Accept, or Decline and add a note for the customer if you like.
When the card is held, accepting charges it and declining releases it. The customer is told either way. Answer by the time the request shows, at most 48 hours after it was made; after that it lapses and the time is freed.
Note: If another calendar you sync shows the time as busy, Holuway asks you to check first. Select I checked, accept only when it is not a double booking.
Changes and cancellations
When a customer asks to change a booking, select Accept change or Decline change.
To cancel a confirmed booking, select Cancel booking. A customer who paid by card is refunded in full; if they paid you directly, settle it with them.
Select Message the customer on any booking to write to them.